SHIPPING POLICY
Shipping Area
We currently ship within the United States only. International shipping is not available at this time.
Order Processing
Orders are typically processed within 1 business day after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
During periods of high order volume or due to circumstances beyond our control, processing may take slightly longer. If there is a significant delay with your order, we will contact you as soon as possible.
Shipping & Delivery
Delivery times vary depending on the destination, product size, and shipping method. Estimated delivery times shown at checkout or provided by the carrier are estimates and are not guaranteed unless otherwise stated.
Once your order has shipped, tracking information will be provided when available.
Large & Heavy Items
Some of our products, including bathtubs, shower doors, bathroom vanities, toilets, and other oversized or heavy items, may require freight or LTL delivery. Delivery requirements, costs, and transit times may vary depending on the product and destination.
For freight deliveries, customers may be contacted by the carrier to arrange or confirm delivery. Please ensure that your shipping address and contact information are accurate when placing your order.
Shipping Charges
Shipping charges, when applicable, will be calculated at checkout or provided before the order is finalized. Rates may vary based on the destination, package dimensions, weight, and shipping method.
Delivery Delays
Once an order has been transferred to the carrier, delivery times may be affected by weather, carrier delays, holidays, transportation disruptions, or other circumstances beyond our control.
If we are unable to ship your order within the originally stated processing timeframe, we will contact you with updated information and available options.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Additional shipping or redelivery charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Damaged Shipments
Please inspect your shipment upon delivery. If your order arrives damaged, please take photos of the product and packaging and contact us as soon as possible so we can assist you.
Questions About Shipping
If you have any questions regarding shipping, delivery, or a specific order, please contact us before placing your order.